Ordering Information

Ordering:
    Orders may be placed via e-mail, postal mail, telephone, or fax.  Please provide us with your Customer #, Account Name, Address, and Phone Number whenever possible.  It is important to provide us with this necessary information on all correspondence and payments to insure proper handling of your account.
    Please provide Full Catalog Number AND Description of each item ordered.  Full Catalog Number may include a "Dash" and/or "Prefix Number".  Please insure that you include any dash, space, or prefix as they may depict different items and we want you to receive the correct merchandise.

Privacy:
    Please click here to review our privacy policies.

Returns:
    Please do NOT return any merchandise without contacting us first.  Books are NON-returnable.  All returns must be authorized within 10 days from date of invoice or may be subject to a 15% restocking charge.

Shortages:
    All shortages must be reported within 10 days.  Before reporting shortages, please check carefully all packing materials and in all boxes.

Claims:
    All damage claims for due to shipping must be reported to the carrier immediately.  We are not responsible for loss or damage to goods after they are accepted by the carrier.  Please contact your local UPS (if shipped UPS) when you receive damaged goods.  You are required to keep all original cartons and packing materials.  We will issue credit for the damaged merchandise at the time of the return.

Pricing:
    All prices shown in the catalog are retail and subject to change without notice.  There are NO minimum quantities required on individual items.  Quantity discounts are available on many items.  Wholesale terms available to qualified buyers.

Backorders:
    Backorders under $25.00 will be cancelled, unless otherwise requested.  If NO backorders are desired, please indicate clearly at time of order.

Freight:
    All orders are shipped UPS (unless over 100 lbs or requested otherwise) - usually within 24 hours of receipt.  An additional $1.50 is charged on each order for shipping and handling.  C.O.D. orders are charged an additional $6.00 per UPS policy.  
    On any order of $200.00 or over, a freight allowance of 5% of the total order will be deducted from the freight charges on that order.

Return Checks:
    A charge of $20.00 will be assessed on any returned check.

Bank Cards:
    Mastercard, Visa, and Discover.

Complete Catalog:
    The complete catalog will include a Book List.  If you do not see an item that you need, please inquire.

Wholesale Buyers:
    Wholesale terms are available for persons engaged in the resale of products through a store or supplies to students through a teaching arrangement.  Also, those who are Professional Crafters and sell to the public through Gift Shops, Co-ops, Craft Fairs, Shows, or Mail Order are eligible for wholesale terms.

Order Desk and Storeroom Hours